| PERIOD: |
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| CHALLENGE: |
- Reduce premium impact to the business (>$25M per annum)
- Provide reliable statistical data to executive and line management
- Obtain stakeholder understanding and buy-in
- Establish effective internal processes in claims and RTW managementSupport management of claims
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| ACTION: |
- Assessed and advised on savings reasonably achievable over the
next three years
- Reviewed systems and resources and drafted improvement plans
- Reviewed national workers comp. policies to ensure legislative compliance
- Negotiated better terms for Risk States
- Restructured policies in government schemes for premium advantage
- Established formal service level agreements with insurer/ claims agent
- Introduced business into NSW PDS and SA SABS schemes
- Assisted recruitment of senior skilled staff
- Introduced greater structure and accountability to claims and injury management processes
- Arranged role competency training for line staff
- Established regular meetings between claims staff and line management
- Upgraded data capture capabilities and started formal management reporting
- Co-ordinated provision of monthly reports to the Board outlining
- cost savings made and achievements against planProject managed specific initiatives with short payback periods
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| RESULTS: |
- Over 10% cost reduction in first year
- Reliable and informative information provided to Board and cascaded through all levels of management to assist program direction and evaluation
- Workers compensation became a key result areas for line managers
- Business has the capability to achieve cost down results
- Claims & injury management systems accepted and effective
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