| PERIOD: |
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| CHALLENGE: |
- Client lost its only workers compensation expert in a voluntary redundancy programClient had been managing effectively through use of it’s in-house expert but had no formal system
- Expertise in managing claims within the Comcare system was not readily available
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| ACTION: |
- Introduced contractor with prior Comcare experience
- Intensive learning period with strong focus on early injury management and return to work initially
- Introduced more formal systems so that process is more accountable
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| RESULTS: |
- Each year premium has been successfully maintained at its historically low level
- The scope of the program broadens annually
- Client is convinced that outsourcing is their best option
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