| PERIOD: |
|
| CHALLENGE: |
- Client had approximately 100 claimants on long term restricted duties,
almost 20 of these being off work.
- Claimants effectively setting their own work plans and duties
- Managers and supervisors didn’t understand their obligations, role
in, or ability to manage return to work
|
| ACTION: |
- Work capacity of claimants established through meeting with them,
contact with their treaters
- Available suitable duties researched
- Regular weekly (facilitated) meetings set up between claimants and
supervisors to review progress and agree the next weeks plan
- Treaters and claims agent involved to establish mutuality and accountability,
and accelerate action toward achieving outcomes
- Intolerance toward either claimants or supervisors not actively seeking
to make process work
- Union advised of process and issues
- Upskilling (and confidence building) of supervisors through coaching
- Return to work, retraining and redeployment options pursued until
outcomes achieved
|
| RESULTS: |
- Almost half (43) of the claimants returned to full duties within
the first 10 weeks
- Claimants started actively seeking recovery. They became accountable
and responsible once the company took an active and responsible role
- Return to work coordinators and managers displayed capability and
confidence in the process
- The facilitation program was extended for 6 months to ensure that
the process and effort would be sustained
|
