| PERIOD: |
|
| CHALLENGE: |
- WorkCover premium 30% above industry tariff rate
- High claims frequency and rate
- Site managers not balancing operational and injury management responsibilities
successfully
- Inconsistent return to work methodology/approach
- Inability to successfully link incident reporting and early intervention
|
| ACTION: |
- Provided (contract) physical ‘onsite’ expertise to manage injuries, claims and safety
- Regular personal contact with claimants and supervisors established
- Work capacity of claimants established and business assisted and challenged to find suitable duties
- Treaters and claims agent involved to establish mutuality and accountability toward achieving outcomes
- Upskilling (and confidence building) of supervisors through coaching
- Return to work, retraining and redeployment options pursued until outcomes achieved
|
| RESULTS: |
- Expert (part-time) practitioner integrated into the organisation successfully
- Majority of “old” cases resolved
- Early intervention model successfully implemented for “new” injuries
- Claim rate has dropped
- Supervisory accountability understood and accepted
|
