| PERIOD: |
|
| CHALLENGE: |
- The business recognised that workers compensation was a large variable
expense that it did not understand or control.
- Annual premium was $2M in 2000-01 and rising annually
|
| ACTION: |
- Provided an initial 12 month plan to deliver systems, service and
monetary savings
- Created a central file system
- Introduced software system for recording and reporting
- Established case management action plans for active claims
- Set out service standard expectations for the claims agent
- Changed agent to one that agreed to the new standards
- Set internal standards, procedures, accountabilities and KPI’s
- Facilitated selection of return to work co-ordinators
- Trained and coached return to work co-ordinators
- Provided monthly management reports and facilitated monthly management
meetings
- Revised workplace registrations and classifications
- Ensured employer claims management function properly resourced
|
| RESULTS: |
- Client renewed annual service contract year on year
- Premium rate was reduced by 45%, saving them approximately
triple the service fee annually
- Client advises that this is their most accountable and effective
area of non-operational management
|
